At Trend2grab, we strive to ensure your satisfaction with every purchase. This policy outlines our refund process:

1. Eligibility for Refunds

• Refunds are available for items that are damaged, defective, or incorrect upon delivery.
• Items must be unused and in their original packaging to qualify for a refund.
• Certain products, such as personalized or intimate items, may not be eligible for refunds. Please review the product description for specific exclusions.

2. Refund Request Timeline

Refund requests must be submitted within 2 days of receiving your order. Requests made after this period may not be eligible.

3. Refund Process

To request a refund, contact us at contact@trend2grab.com with your order details and proof of the issue (e.g., photos of the damaged item).

Once your request is approved, we will process your refund within 7-10 business days.

4. Refund Method

Refunds for both advance payments and COD orders will be issued through bank transfers.

5. Non-Refundable Items

Items not meeting the above criteria or returned without prior approval may not be refunded.

6. Shipping Costs

Shipping costs are non-refundable unless the refund is due to an error on our part (e.g., incorrect or defective items).

For any questions or concerns about refunds, reach out to us at contact@trend2grab.com.