At Trend2Grab, we value flexibility and understand that plans can change. Please review our cancellation guidelines below.
Order Cancellation
- Orders may be canceled before they are processed or shipped.
- To request a cancellation, contact our support team promptly after placing your order. We’ll make every effort to accommodate your request.
Orders Already Shipped
- Once an order has been processed and shipped, it cannot be canceled.
- If you no longer wish to keep the item, you may request a return under our 7-Day Return Policy.
How to Request a Cancellation
Please provide the following details when contacting us:
- Full name
- Order number
- Email address used for the order
- Reason for cancellation
📧 Email: contact@trend2grab.com 📞 Phone: +1 (346) 3599829
Cancellation Refunds
- Approved cancellations made before shipping will receive a full refund to the original payment method.
- Refunds are typically processed within 15 business days, depending on your bank or payment provider.
Orders Refused at Delivery
-
If you refuse delivery without prior authorization, additional shipping or handling fees may be deducted from your refund, where permitted by law.
Trend2Grab’s Right to Cancel Orders
We reserve the right to cancel any order for reasons including, but not limited to:
- Payment authorization failure
- Suspected fraud or unauthorized transactions
- Pricing or product listing errors
- Product unavailability or inventory shortages
- Incorrect shipping information
- Circumstances beyond our reasonable control
If Trend2Grab cancels your order, you will be notified promptly and receive a full refund if payment has already been collected.