Privacy policy

Trend2grab operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, email address
  • Financial information: payment card details, transaction information, payment confirmations
  • Account information: username, password, preferences, settings
  • Transaction history: items viewed, added to cart, purchased, returned, or exchanged
  • Communications: information you provide when contacting customer support
  • Device information: IP address, browser type, device identifiers
  • Usage data: interactions with our Services, navigation patterns, preferences

How We Collect Information

  • Directly from you when you create an account, place an order, or contact us
  • Automatically through cookies, analytics tools, and device interactions
  • From service providers who assist with payment processing, shipping, IT, and customer support
  • From partners or third parties where permitted by law

How We Use Your Information

We use personal information to:

  • Provide and improve our Services, process payments, fulfill orders, and manage accounts
  • Customize your shopping experience and recommend products
  • Send marketing and promotional communications (with opt-out options)
  • Ensure security, prevent fraud, and protect public safety
  • Respond to customer inquiries and provide support
  • Comply with legal obligations and enforce our policies

How We Share Information

We may disclose personal information:

  • To trusted service providers (e.g., payment processors, shipping partners, IT support)
  • To business and marketing partners for advertising and promotions (in accordance with applicable law)
  • When required by law, regulation, or legal process
  • In connection with business transactions such as mergers or acquisitions
  • With affiliates within our corporate group

We do not sell your personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us to request deletion.

Security & Retention

We implement reasonable safeguards to protect your information, but no system is completely secure.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights such as:

  • Access/Know: request details of personal information we hold
  • Delete: request deletion of your personal information
  • Correct: request correction of inaccurate information
  • Portability: request a copy or transfer of your data
  • Opt-out: decline targeted advertising or marketing communications
  • Withdraw consent: revoke consent where applicable

We may require identity verification before processing requests.

International Transfers

Your information may be transferred and processed outside your country of residence. Where required, we use recognized legal mechanisms (such as Standard Contractual Clauses) to protect your data.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last updated” date. Continued use of our Services after changes indicates acceptance.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 contact@trend2grab.com