At Trend2Grab, we are committed to delivering your order quickly and safely. Please review our shipping guidelines for details on processing times, delivery estimates, and other important information.
Order Processing
- Orders are processed within 2–5 business days after payment is received.
- Processing occurs Monday–Friday, excluding weekends and public holidays.
- During peak seasons or promotional events, processing may take slightly longer.
- Once shipped, you’ll receive a confirmation email with tracking details (if available).
Shipping Times
Estimated delivery times:
-
United States: 5–12 business days
Delivery times may vary due to location, customs, weather, carrier delays, or unforeseen circumstances.
Shipping Costs
- Charges are calculated at checkout based on your location and chosen method.
- Free shipping promotions may be offered.
Order Tracking
- A shipping confirmation email with tracking details will be sent once your order ships.
- Please allow up to 48 hours for tracking to activate.
Incorrect Shipping Information
- Customers are responsible for accurate shipping details at checkout.
- Trend2Grab is not liable for delays, lost packages, or extra costs due to incorrect addresses.
- Contact us immediately if you notice an error; we’ll try to update before shipping.
Lost or Delayed Packages
- If your package is delayed or lost, contact us.
- We’ll work with the carrier to investigate and resolve the issue promptly.
Damaged Shipments
If your order arrives damaged, notify us within 48 hours of delivery with:
- Order number
- Photos of the damaged item(s)
- Photos of the packaging
We’ll review your claim and arrange a replacement or refund where appropriate.
Delivery Delays
Trend2Grab is not responsible for delays caused by:
- Severe weather
- Customs inspections
- Carrier disruptions
- Public holidays
- Natural disasters
- Other events beyond our control
We appreciate your patience in case of unexpected delays.